We’ve read your review, and so are let down to listen to about your carpet installation. We regret the hold off, and would want to comply with up with you to create matters ideal.
September 1, 2017 at 3:thirteen pm I am creating in regard for the get the job done finished on installation of tile in two bathrooms and an entryway previous 7 days! The work was so badly accomplished that we now have mend function to perform. Mortar was left around flooring, and specks still left that will only be cleaned by receiving down and cleansing with wire brush, tile by tile. Grout was placed Beneath the baseboards which now appear filthy, mortar was still left all over baseboards, walls, and toilets, tubs, and doorways. Destruction was performed to at least one wall which have dings on them. Some pieces of tile usually are not even and sticks up! Really obvious. This is a trip above problem, because it’s ideal in the doorway! Invested 3 hours cleansing just to be able to enter into bed and use the toilets.
Once we finally obtained to talk to some a person we identified transition strips arising and many hurt on three in the planks, the fellows arrived out and stuck the strip which were arising and took pictures from the broken planks, then I get a call indicating they're going to correct it but I really need to pay the installers the problems may be my fault, but I know it was not, In addition they explained simply because I signed the paper they were from the apparent.
We regret to hear that you choose to were inconvenienced by a delay in the installation, and recognize that your purchase was cancelled, in case you keep on to own concerns and/or problems remember to Call us at customersupport@ empire-today.com.
(three) the stairwell carpet install has currently began to come to be un-nailed and corners are commencing pop up. This is a really recent discovery that was discovered by us just yesterday.
I so upset and upset with work that Empire Today did setting up my hardwood flooring (Incomplete Work) l need to be compensated this has actually been this sort of an inconvenience to me and my relatives and my time. Experienced l recognized this do the job wasn’t destined to be finished in two days l in no way would’ve agreed to make use of Empire Today and fork out the quantity l paid l would’ve applied Lowes and or Household Depot. I are going to be Placing a grievance on Yelp mainly because l call customer support produced grievance on 9/one/2018 immediately after employee called me was informed l would get contact from the supervisor with in 24 several hours no reply up to now
It's not what we hope for our prospects, and apologize for holding you ready. We’ll be in connection with you shortly to more info help make items proper.
At times they “see†the payment, sometimes they don’t. I’m instructed two different things by two unique persons, and they are harassing me for payments they’ve experienced for months. It’s like not a soul is speaking to one another. get more info I assure I won't ever rely on them yet again, and I’ll inform Everybody I am aware not to in addition. So discouraged and irritated at this case. I must have just absent to Lowe’s or Home Depot…not less than they seem to be able to locate my get regularly….strangest, most disheartening issue I’ve encountered as a home proprietor….under no circumstances all over again.
March twenty five, 2018 at 4:49 pm I ordered carpeting for 4 bedrooms arising on 4 yrs ago with a guarantee. Guarantee was for five years. Put in a lot of money. Carpet was introduced as top of the line stain resistant premium quality carpet. Carpet isn't stain resistant and has extend in Every single of the 4 bedrooms. My spouse And that i are empty nesters and possess our kid in the home from time to time and also quests. Extremely minimal visitors through the entire several years. I contacted Empire Today and spoke using a rep named Rosemarie (562-741-1432) Initial I used to be explained to that my situation will be resolved with in every week. Two months glided by and no response. I named Rosemarie back and she or he initial told me that I didn't Have got a guarantee??? After a discussion with Rosemarie, she pulled my account and stated that I certainly had a 5 year guarantee and her supervisor Annette will be getting in contact with me.
I suppose to obtain carpet put in today, I was informed installer will arrive involving 8am to 6pm. I waited and waited and spoke towards the profits rep and was made confident that they can arrive regardless of what and installtion will be concluded today. At 5pm i got a phone in the installer and claimed they cant come today.
My very first contact was again in May well 2017 and as of December 19th, my ground is just not concluded. I've placed many phone calls to workforce and almost nothing but vacant guarantees, rescheduled appointments or appointment dates without success. This is actually the worst organization to perform business enterprise with. Just worthless.
As of 11:30am aug 21, 2017. I sit listed here ready as I had been promised a simply call in 30min. No one has named. Not one person has showed up for my set up. I’m now contacting in and acquiring resolution. I used to be promised an put in
7b.) ET despatched installer with wrong wax ring and wouldn’t let installer go the one mile to Dwelling Depot to select it up.
It's not the experience that we desire for our consumers, and we’d love to even more go over your problems. Unfortunately, we’re struggling to check out your contact number.