I'd my carpet put in in 2012. It was imagined to certainly be a top quality carpet & it looks Definitely HORRIBLE! It’s snagged just about everywhere & the seams are all arising & there’s patches of carpet missing there. My initially cell phone connect with I had been advised I could be provided a connect with back in 2-3 times later. I didn’t hear everything so I connect with again all over again & was presented my reference number & informed my other reference selection, from my first get in touch with, was closed for some motive! So during the suggest time I get a letter declaring they couldn’t have a keep of me & to call. I simply call the individual that was on the letter & I leave her a voicemail. She under no circumstances identified as me back! I known as all over again & demanded to talk into a supervisor. The supervisor, who claimed his name was Saul, obtained about the phone & gave me my THIRD reference selection & explained It will be sent to some supervisor & “escalated†& promised I'd personally receive a call again by the subsequent evening.
The next lavatory isn’t far better, lacking and sloppy grout and chalking work, chips on each side on the toilet and filled with grout, chalking utilized to fill in from where by the Bed room foundation board ends along with the tile baseboard commences due to unfinished do the job.
CS Kim known as me to set up a day in Feb 2017 (which I postponed on account of my spouse’s surgical treatment). Trevor explained to me just before leaving my dwelling that he was approving an entire substitute instead of to fret.
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June 13, 2018 at seven:08 pm Hello My Identify is Carolyn Hoelle, And that i just planned to Permit you understand how terrible your pittsburgh Office environment treats their customers. I had a product sales guy come to my residence and provides me a estimate for carpet for my family room and corridor and laminate for my kitchen. The sales guy verified that they would install the subsequent Saturday, that I'd personally likely be the initial mainly because my purchase was a big occupation with each installations, Nicely I stayed up all evening having all of my breakables from my kitchen and front room, The installers showed up with only the carpet and so I known as Ryan the install supervisor And that i advised him which i was not pleased and I shed each day of labor and experienced all of the goods from both equally rooms in my bedroom and will not sleep in my bed, He mentioned he was sorry that they sometimes they have the laminate finished first that he made a blunder and when I Permit the installers put in my carpet he would make certain They are going to be watchful never to filthy my new carpet.
July 3, 2017 at three:04 pm Decided to surprise my husband who's in the navy which has a new search inside our house just before coming home in July. Most significant slip-up likely to Empire. Within the to start with thirty day period of installation, carpet was coming aside for the seams…virtually. Experienced issues with installers not demonstrating up, calling me to tell me that they would demonstrate up tomorrow after which you can choose it upon themselves to indicate up at my home at 8:30pm a similar night.
The installers broke a caste-iron radiator. They compensated to possess it repaired so it could quit leaking not to interchange the damaged valve.
twelve/six/2017 Wednesday Referred to as customer care back all over again ready on supervisor to obtain online Janice transferred me to Lisa right here in Philly and now Justin is hunting down my paper work and they're indicating the crew on Monday did not submitted the paper get the job done I nonetheless want my money back and I would like this settled this weekend. No-one understands which i can not use my kitchen area for cooking as almost everything from my lounge and dining home is in my kitchen.
twelve/eight/17 the customer service rep stated he contacted the Philly office and click here spoke that has a rep there and that I am about the checklist for just a connect with today and they're going to get in touch with me later on today. All I would like is my a reimbursement at this time I told him And the way arrive not a soul from empire has arrived at out to Make contact with me. I have been calling Because the working day after the install and if I don’t get in touch with empire customer care they don’t know I exist. I instructed him that if I don’t hear from Empire today by 3pm I will likely be calling back. And on Monday I'm planning to compact’s statements court docket to file to receive my income credited back.
We read more sincerely regret to listen to about your expertise and understand that your buy was cancelled for each your request. In case you continue on to possess inquiries and/or issues you should Get in touch with us at customersupport at empire-today.com.
I've tried out to find a phone # for the corporate Workplace but almost everything circles me back to the same customer service that just usually takes a concept and never gets back to me. How do I reach company administration or somebody that will treatment and obtain me my blinds? Be sure to Support An incredibly Pissed off RETURN Client.
Update on tile concern….we felt that due to the fact we have to re-do the bogs ourselves, we do not want any Portion of Empire coming to set up new baseboards to fix damages. We want nothing much more to carry out with Empire Flooring, their lack of customer service, nor their installers.
April two, 2018 at one:forty pm I 1st requested my carpet three weeks in the past as well as my new hardwood flooring. The hardwood floors which replaced tile along with a huge mess is currently finished. Nonetheless, it had been One more week right until my carpet arrived in, One more 4 times to program set up, and afterwards on day of install, they introduced the WRONG carpet!!!! Now, to generate issues worse, my carpet is not likely to be set up until Thursday this 7 days, and I can’t begin to get my household again as a way until eventually FRIDAY!
The observe-up inspection by Joe, which initiated Trevor’s subsequent check out was to reiterate my dissatisfaction with the initial installation and to incorporate The difficulty through the entrance entrance doorway, which I remediated at my own expenditure (see unique article). The nerve your group should Enjoy semantics. I shared with Kim that their reaction was unacceptable and that the settlement was for a full replacement, not only to the eating space and any ruined floorboards at a good/discounted price tag.